Articles from Pypestream Inc

AI Agents now resolve phone calls on the same platform as chat, email, SMS and social. When a caller asks for a person, or a business rule requires one, a live agent joins the call already holding the transcript and the context.

Voice AI leaves Beta and is generally available, carrying live customer conversations rather than a pilot. It runs on the same platform and the same AI Agents as Pypestream's chat deployments, which have handled more than 2.5 billion interactions.

RE/MAX built an AI workspace for its 150,000 brokers and agents worldwide on the Engagement API, designing the interface itself while Pypestream runs the AI agents behind it.